GENERAL

What are mobile wallet cards?

Mobile wallet cards are digital cards that can be added to Apple Wallet and Google Pay. They come in various types, including coupons, deals, tickets, gift cards, loyalty cards, and membership IDs. These cards provide a convenient way to access and manage various promotions and offers.

How can I share mobile wallet cards with customers?

You can share mobile wallet cards through various marketing channels, including social media, email, SMS, video, display ads, and QR codes. Essentially, anywhere you can use a click-thru URL, you can distribute these mobile wallet cards to your customers.

Can I update mobile wallet cards after they've been saved by customers?

Yes, you can easily update mobile wallet cards after customers have saved them. This allows you to make changes such as adding new deals, updating loyalty points, changing gift card values, or adding new barcodes or images. Keeping your cards up-to-date is simple with this feature.

How can I engage with customers using mobile wallet cards?

You can engage with customers using mobile wallet cards in several ways:

Messages: Send direct messages triggered by business rules or events.

Location: Send notifications when customers are near relevant locations using GPS or beacons.

Time: Send reminders when offers are about to expire or alert event-goers about upcoming events. These cards offer versatile and personalized communication options to engage with your customers effectively.

Why should I use mobile wallet cards for my business?

Mobile wallet cards offer a powerful way to engage with your customers in real-time. They allow you to provide personalized offers, updates, and notifications directly to your customers' mobile devices. They bridge the gap between the physical and digital worlds, making it easy for customers to access and use your promotions and services.

Do customers need to download a special app to use mobile wallet cards?

No, customers do not need to download a special app to use mobile wallet cards. These cards can be added to Apple Wallet and Google Pay, which are standard apps pre-installed on most smartphones. This ensures a seamless and hassle-free experience for your customers.

How can I generate bulk cards?

To generate muliple cards of same types use curly backet { }. Also, you will be asked to add the CSV file for these fields on generating links.Make sure the column headings in .csv file is same as the name you have given in curly bracket. (Eg:for generating membership cards, give {membername} in the filed where you want to display the name of the member and the column heading should be "membername".)

Why do I need to generate bulk cards?

Well,There are use cases where the you need to generate multiple cards of same types may be 100s of it with some changes which is unique to each customer. In such cases generating card for each customer will be a daunting task. Some of the use cases are generating membership cards, event tickets, gift cards, loyalty cards etc...

Billings

Do mobile wallet cards work offline?

Yes, mobile wallet cards work offline once they've been saved to a customer's mobile wallet app. Customers can access and use the cards without an internet connection, making them convenient for on-the-go use.

Can I cancel anytime?

Yes, you can cancel your subscription at any time in your dashboard or by contacting support. When you cancel, your account will remain active untill the end of the billing cycle. Please contact support if you wish to delete your account.

Can I get a refund?

Paid Subscription fees are non-refundable. Certain refund requests for subscriptions may be considered by the company on a case-by-case basis and granted at the sole discretion of the company. If you are unhappy with the service for any reason, contact us or email us at [email protected], and we will work with you to make it right.

Can I change my card details?

You would need to first cancel your subscription . And then buy subscription second time with different card

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